Director, Client Services

A fantastic opportunity has arisen for an enthusiastic Client Services Director to join a leading global provider of integrated technology and services specialising in the legal industry.

 

As a Client Services Director you will be called upon whenever you are given to the opportunity to make things right. When clients or stakeholders engage with CSDs, they are talking to people that innately believe that providing extraordinary service is simply considered doing their job.

 

In the eDiscovery arena, clients require expertise and passion from their service provider. Therefore the successful Client Services Directors are accountable to lead and champion service professionals through the spectrum of attributes expected by clients. The ability to evaluate and mentor the composite of skills, judgment, intellect, technology expertise, and consultation is a baseline requirement. Successful execution on these key attributes frames are why clients repeatedly select our Client for eDiscovery services; hence their extreme focus on having the “right people.”

 

Main Responsibilities

  • Leading team through workload distribution, priorities, and quality assurance. They will instinctively raise the bar for their individual contributors and team at large. They will serve as a point of escalation for all clients within their service delivery sphere. Champion for clients and service professionals alike. Excel and engage at matter management, relationship management, consultative opportunities, SME engagement, documentation, protocols, compliance and auditing.
  • Representing the face of the company in every meeting, phone call, written communication and strategy session. Clients deserve weekly status reports, monthly relationship outreach, QBRs and client annual reviews; the CSD will ensure all touch points are fully executed both in preparation and delivery on a continual basis. “Clients First” drives every priority.
  • Engaging in all of the company’s performance management requirements, dedicating time to coach, counsel, elevate and support the team members in their professional care. Professionals will be aware at all times where they stand with clients and with the business.
  • CSDs will be the Client Services resources sought out by Sales, Ops, Finance, DRS and TAR groups for their ability to influence decisions and get things done, to build confidence and to right the ship when the ship needs re-direction.

Client:

  • Knowing your clients; extending beyond what is comfortable to know, understanding, supporting and protecting them.
  • Knowing the difference between escalation, apologies, and outreach.
  • Making staffing changes before clients ask you to do so.
  • Ensuring that client monthly meetings include a section for “what is important to you?” “where are we falling short?”
  • Soliciting input from clients on skill levels, contact points, general dynamics. Really know what success looks like for each and every client – making it a daily vitamin for your team.
  • Following a client’s protocol; if it doesn’t exist, propose one.
  • Engaging outside law firms as extension of the client.
  • Playbooks are not optional
  • Initiating strong partnership and high level of teaming with internal sales group
  • Working with clients to establish best practices which meet client needs and address any prioritization issues that may arise across projects
  • Driving overall client satisfaction through effective oversight, expectation deliverables and a mix of internal, client and external reference points
  • Providing managerial and strategic guidance to the institutionalization of the business’s best practices for Client Services as well as cross-functionally with eDiscovery business units.
  • Ability to think and act quickly and effectively in a variety of situations; assertive and decisive

People:

  • Leading a cohesive and collaborative team of geographically dispersed team members consisting of 8-12 client services, “A player” professionals;
  • Championing serious team spirit and standard in the manner of a coach;
  • Establishing and enforcing standard protocols and responsibilities;
  • Expecting laser focus on utilization; motivate when needed;
  • Conducting regular check-ins with employees in structured and productive manner
  • Setting performance goals for each member of the team in line with business needs and personal/professional direction;
  • Creating succession plans for future leaders in anticipation of Directors’ advancement
  • Motivating and enforcing ownership in all aspects of service delivery and project management
  • Being pro-active in every way; never putting your VP in a position of surprise
  • Leading by example on the training and on-boarding of new team members to ensure they are appropriately oriented to the business protocols, standards, and technology
  • Utilising the company HR, Talent Acquisition, Professional Development resources in an optimal fashion;
  • Always collaborating with peers across departmental functional lines.

 

Required Skills

Our client is seeking a superior candidate for this unique role. As a result, they require the following background in candidates selected for this opportunity:

  • A Bachelor’s (BA) degree. A Juris Doctorate (JD) degree, Masters of Business Administration (MBA) or similar advanced degrees a plus;
  • A minimum of ten (10) years industry experience and five (5) years, strong track record, consistent performance and passion for service in strategic leadership roles.
  • Most importantly, CSDs will need to represent the mission, vision and values of the company and will exhibit exemplary professional behaviour with distinction across all spheres of the business.
  • A blend of technical, analytical, problem solving skills as well as compassion, heart, and fun to be with in the workplace.

 

Senior Project Manager, Client Services

Our client, who serve corporations and law firms around the world, are looking to recruit a Senior Project Manager for their Frankfurt based Client Services division.

 Main Responsibilities

  • Serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship;
  • Drives overall client satisfaction through effective coordination and communication of client deliverables;
  • Works with clients to establish best practices which meet their needs and addresses any prioritization issues that may arise;
  • Effectively creates and executes project forecasts and work schedules in collaboration with the Director, Client Services;
  • Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners;
  • Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Director, Client Services;
  • Ensures that an update to date record is maintained regarding the status of all projects being worked on;
  • Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality;
  • Provides substantive oversight to client-specific projects on a day-to-day basis;
  • Serves as team leader by assessing and developing employees through continuous training and mentoring;
  • Assists Director, Client Services in evaluating team bandwidth and delegation of tasks internally;
  • Instills confidence with the client and serves as a primary public face of the companys high-quality service delivery offering;
  • Identifies areas for improvement in process on internal workflow and projects in a solution-oriented fashion.

Skills & Experience Required:

  • Solid understanding of eDiscovery and the litigation support industry, which is typically a result of at least 5 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers.
  • Must be proficient in Relativity and possess a Relativity Certified Administrator (RCA) certification. Additional Relativity Certifications are a bonus.
  • A legal and technical background is expected. The ideal candidate will have both legal qualifications and technical training.
  • Demonstrated success in the management of multiple simultaneous projects.
  • Oral and written communication skills, which provide a strong and confident leadership presence.
  • Excellent client relationship skills, including the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements.
  • A solid understanding of database design and management, data processing activities and legal document review requirements.
  • Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.
  • A bachelor’s degree, a graduate degree such as a Juris Doctorate (JD) degree or Master of Business Administration (MBA) a plus;
  • A minimum of 5 years consulting, litigation support, paralegal or attorney experience in a law firm, corporate legal department or eDiscovery service provider.

Competencies

  • Integrity – Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what she/he commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes.
  • Client Focus – Takes action with the clients, both internal and external and sees their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback.
  • Results Driven – Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; identifies what needs to be done and takes action before being asked; does more than what is normally required in a situation; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks.
  • Entrepreneurial Orientation – Proposes innovative business opportunities/ideas to customers and business partners; encourages and supports entrepreneurial behaviour in others; demonstrates willingness to take calculated risks to achieve business goals.
  • Decisiveness – The ability to make well informed, effective, and timely decisions even when data is limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions; ability to make tough decisions.
  • Communicating with Impact – Expresses thoughts, ideas and information in a clear and compelling manner; organizes thoughts logically and highlights the critical points; adjusts messaging appropriately to suit the audience; ensures understanding through active listening and seeking input from the audience; addresses and interprets questions and points from others with appropriate responses.
  • Planning and Organizing – Develops plans and goals that align with and support business strategies; translates objectives into action plans; identifies tasks critical to business success and allocates resources accordingly; effectively manages time to achieve success; handles multiple demands and competing priorities successfully; delegates appropriately.
  • Problem Solving – Identifies problems by detecting patterns or connections; researches and analyses problems; determines alternative solutions and creates action steps to solve the problem; thinks and acts quickly and effectively in a variety of situations; solves the problem while maintaining a balance between the time invested, the amount of information needed and the magnitude of the problem; evaluates both the short- and long- term consequences of decisions.
  • Influencing Others – Uses appropriate interpersonal styles to persuade others to accept a position or initiative that results in action positively impact business results; assesses the current situation and adapts interpersonal style to suit the target audience; makes recommendations based on the desire to achieve a specific impact or effect or a course of action adopted by others; seeks mutually beneficial solutions; obtains cooperation from others, including those who are not direct reports.
  • Delegating – Clearly delegates both ordinary and critical tasks and decisions; shares responsibilities and decisions effectively; demonstrates trust in others to perform work assignments; allows others to complete tasks and decisions; establishes follow-up mechanisms to ensure delegated tasks are completely timely and effectively.

 

Senior Project Manager – 12 Month FTC

Senior Project Manager – 12 Month FTC 

A top tier business advisory firm is seeking a Senior Project Manager to join their highly collaborative London team. They are seeking an individual who possesses strong familiarity across the entire EDRM including data collection, data processing, early case assessment and technology assisted review (TAR). 

The firm are looking for a strong hands-on Senior Project Manager to cover 12 months maternity cover across new and existing projects. 

Responsibilities: 

  • Actively manage simultaneous projects acting as project lead whilst utilising industry software such as Relativity and Brainspace 
  • Ensure all client requirements are met by maintaining continual dialogue with selected client via both oral and written channels
  • Create and manage large document reviews using complex workflows whilst also maintaining quality control
  • Use a problem-solving approach to overcome unexpected technical and operational challenges
  • Provide training to other professional staff members when required

  Minimum Qualifications: 

  • Bachelor’s degree with preference in Computer / Digital Forensics & Computer Science
  • Prior experience operating across the entire EDRM particularly data collection, data processing, early case assessment and technology assisted review (TAR)
  • Strong project management skills including the ability to balance simultaneous tasks whilst ensuring all deadlines are met
  • Strong verbal and written communication skills
  • Strong experience using industry software such as Relativity & Brainspace. Certifications in either software application is a plus e.g. Relativity Certified Administrator (RCA)
  • Ability to engage technically while also bringing commercial acumen and client facing confidence
  • Ability to work well with others in a team environment, as well as independently when required

eDiscovery Consultant

eDiscovery Consultant 

A top tier business advisory firm is seeking an eDiscovery Consultant to join their highly collaborative London team. They are seeking an individual who possesses strong familiarity across the entire EDRM including data collection, data processing, early case assessment and technology assisted review (TAR). 

 Responsibilities: 

  • Establish and implement protocols for the eDiscovery life cycle, including best practices for preservation and collection of electronic evidence
  • Find, compile, organise, categorise, and verify case-critical data quickly across preservation, collection, processing, review and production 
  • Utilise a range of industry standard software tools to perform tasks catered to client requirements 
  • Ensure all client requirements are met by maintaining continual dialogue with selected client via both oral and written channels
  • Create and manage large data sets
  • Use a problem-solving approach to overcome unexpected technical and operational challenges
  • Ensure clients’ electronic files are easily accessible for potential litigation
  • Provide training to other professional staff members when required

  Minimum Qualifications: 

  • Bachelor’s degree with preference in Computer / Digital Forensics & Computer Science
  • Prior experience operating across the entire EDRM particularly data collection, data processing, early case assessment and technology assisted review (TAR)
  • Strong project management skills including the ability to balance simultaneous tasks whilst ensuring all deadlines are met
  • Strong verbal and written communication skills
  • Strong experience using industry software such as Relativity & Brainspace. Certifications in either software application is a plus
  • Ability to engage technically while also bringing commercial acumen and client facing confidence
  • Ability to work well with others in a team environment, as well as independently when required

eDiscovery Business Development Manager

Our client, a global leader in eDiscovery, document review, risk management, and legal consulting services. The company supports multinational law firms and corporations using innovative software, cost-effective managed services and deep legal and regulatory industry expertise is looking for an experienced eDiscovery Business Development Manager

The successful candidate will be a key member of the Global Sales Organization and instrumental in driving revenue and continuous growth of the company.

 Main Responsibilities:

  • Develop and articulate a clear grasp of eDiscovery services.
  • Make concise & compelling presentations to a variety of audiences; engaging the most demanding and time-pressed audiences.
  • Balance the need to close business quickly while concurrently working with clients consultatively to identify client needs and match them with service offerings.
  • Work in partnerships with internal subject matter experts to maximize revenue opportunities.
  • Manage a healthy pipeline of opportunities from identification through close.
  • Maintain an active calendar of new client meetings and industry networking events.

 Requirements and Competencies:

  • Preferred: 5+ or more years of eDiscovery sales experience
  • A track-record of successfully selling large-scale eDiscovery or Document Review services.
  • Experience selling an integrated eDiscovery and Document Review service is strongly preferred.
  • Proven discipline developing and effectively executing detailed target account plans, penetration strategies and pipeline management strategies.
  • Preexisting client base of law firm and corporate contacts.
  • A demonstrable and documented track record of predictably, consistency, and the over-achievement of revenue targets.
  • Proven experience concurrently managing selling-cycles of varying length.
  • A flexible approach to communication; able to adapt message quickly to the appropriate level or function with poise, polish, and relevance.
  • A highly intelligent and energetic executive attitude with the ability to quickly assess business situations and act in an informed and decisive manner to drive required results.
  • Excellent written and verbal skills; ability to articulate complex subject matter to non-technical audiences in a concise and compelling manner.
  • Entrepreneurial spirit; the drive to build and grow a dynamic and vibrant business.

eDiscovery Project Manager

Job Overview:

A prestigious, international law firm is seeking an eDiscovery Project Manager to join their London team. The individual will be required to support eDiscovery services to clients, whilst additionally providing consulting and technical services to in house teams. Candidates must possess Relativity experience, however technical proficiency is other eDiscovery software is beneficial.

Responsibilities:

  • Manage various eDiscovery projects across the EDRM, more specifically collection to production.
  • Develop and understand of eDiscovery best practice and liaise with internal and external clients.
  • Liaise with eDiscovery suppliers to ensure processing requirements are met.
  • Liaise with personnel that are technical and non-technical.
  • Provide guidance and assistance to other team members when needed.
  • Provide training for lawyers and clients on Relativity.

Requirements:

  • Bachelor’s degree is essential, preferably in Law, however a degree in Computer Science or Computer Forensics is adequate.
  • Experience using Relativity is essential, however prior experience using alternative eDiscovery or litigation support tools is beneficial.
  • A strong prior experience utilising eDiscovery or Litigation Support technologies.
  • Prior experience operating within a law firm or vendor.
  • A solid understanding of data processing and document review is beneficial.
  • Excellent oral and written communication.
  • Ability to work within a fast-paced environment

Director of Project Management, eDiscovery

Salary – £100,000

A successful multinational legal consulting and services company are looking to recruit an experienced Director of Project Management, eDiscovery to join their London office.

You will join the global Project Management team who are tasked with exceeding client expectations and ensuring that the business provide the best technical and user experience, wherever their location. As part of this service the business offers a follow-the-sun practice, that also needs to cater for regional restrictions and practices.

As Director of Project Management in the UK you will be responsible for high level management, delegation, and execution of daily eDiscovery project tasks. In addition, the role is tasked with developing strategic initiatives critical to the ongoing development and improvement of the Project Management team.  You will also be responsible for the oversight and leadership of multiple project teams and tasked with developing client relationships and provide support where needed.

Main Responsibilities:

Team Leadership

  • Lead by example and with humility
  • Communicate the company ethos, values and objectives to the team and across all departments as needed
  • Provide leadership and oversight of multiple project teams, including managing team utilization, training needs and serving as a primary point of escalation.
  • Act as an initial point of escalation
  • Assigning incoming projects to Project Managers
  • Work with Senior Project Managers to:

–              Ensure the appropriate staff are allocated for projects across regions,

–              Manage client facing issues, and escalate to leadership, if necessary

  • Responsible for providing performance reviews to direct reports
  • Working with other managers to identify and communicate team objectives

Management of Projects

  • Creating and maintaining the project schedule, which defines activities, sequence, dependencies, work effort, duration and associated resource requirements
  • Defining, negotiating, communicating, implementing and monitoring quality standards on all project deliverables
  • Delivering on team and individual project SLAs
  • Planning and managing external and internal project communications (with client and internal team), ensuring effective exchange of project information and deliverables
  • Forecasting, tracking and managing project budgets and invoices
  • Generating and distributing reporting metrics for processed requests and KPI’s on a regular basis
  • Collaborating with colleagues and being an internal leader with respect to junior team members

Subject Matter Expert

  • Support your team
  • Use PM and external collaboration and knowledge to create, document, and deliver internal education and process improvement initiatives
  • Considered both internally and externally as the expert on certain broad initiatives related to PM execution

Sales Support

  • Knowledgeable about and able to speak competently to all of the business’s service offerings
  • Developing strategic external relationships through participation/presentation at industry events, publication of articles, membership in relevant thought leadership groups, and similar activities
  • Participating/conducting business development activities with existing and new clients such as participating in sales presentations, building personal relationships with potential buyers
  • Serving as a point for client contact on incoming projects and industry inquiries as necessary
  • Assisting with drafting customized protocols and other non-standard operating procedures for MSA clients or clients with ongoing and continuous projects

Skills Required: 

  • Bachelor’s degree required or minimum 5 years in the litigation support / legal industry
  • A minimum of 5 years of progressively responsible experience in related roles within the e-discovery industry; 3 years’ experience as an eDiscovery based Project Manager and 2 years’ experience as a People Manager
  • Willing to travel both internationally and domestically
  • Demonstrated experience managing multiple, concurrent projects involving cross-functional teams within budgetary and schedule constraints
  • Demonstrated ability to manage client expectations and maintain client satisfaction
  • Proactive approach to problem-solving and the ability to anticipate client needs
  • Ability to confront unexpected problems quickly and effectively
  • Strong teamwork, communication (written and oral), client management, and interpersonal skills
  • Demonstrated ability to manage project teams, including teams of supporting project managers

eDiscovery Analyst – Forensic Technology

Salary: £45,000

Our client, a global advisory firm are recruiting an eDiscovery Analyst – Forensic Technology to work in their London based office

The eDiscovery Analyst will work in the Forensic Technology team, which specialises in providing technology solutions to collect, process and analyse data from a wide range of sources. The team works with clients to identify and secure electronic evidence using forensically-sound methods and best practices. Regularly working with clients on financial investigations, general commercial litigation, intellectual property disputes and corruption investigations.

This is a great opportunity to develop an eDiscovery career. The successful candidate will have the opportunity to learn and develop skills across all aspects of the EDRM lifecycle. This position is primarily based in London, however candidates may be expected to travel occasionally as some engagements can require working on client sites within the UK and internationally. 

Main responsibilities of the eDiscovery Analyst (Forensic Technology)

  • Process data, perform Quality Control checks & upload to our document review platform
  • Provide support to document reviewers
  • Respond to client requests and queries, and triage/escalate as required
  • Proactively carry out project support/administrative functions
  • Communicate with clients and senior team members on a regular basis
  • Research new tools, techniques & workflow to stream line the processing & review function

Main Skills of the eDiscovery Analyst ( Forensic Technology)

  • Ability to work under pressure, meet deadlines and maintain quality
  • Ability to perform repetitive tasks, accurately and consistently
  • Strong desire to learn as well as knowledge sharing
  • Ability to work independently and as part of a wider team
  • Ability to articulate complex information clearly, in non-technical language
  • Efficient and effective time management and organisation skills
  • Essential MS Office skills (Word, Excel, PowerPoint, etc)

eDiscovery Data Operations Specialist

Salary: £55,000

Our client, a recognized leader in legal technology are recruiting an eDiscovery Data Operations Specialist to work in their London Office.  

The Role of the eDiscovery Data Operations Specialist

We are seeking a customer-focused individual with strong ediscovery data processing skills to join the growing Services team. In this role, you will consult with customers to prepare data for legal review, provide assistance to end-users throughout the legal discovery process, troubleshoot technical issues, and guide customers to use the company’s platform optimally. You will also provide critical technical input to the Engineering team to diagnose and address platform issues and prioritize enhancements to the product.

Key responsibilities for this role: 

  • Coordinate the processing, loading and exporting of data to and from our platform
  • Troubleshoot any issues encountered
  • Work with eDiscovery vendors for data collection and data processing; particularly the ability to review work performed, identify problems and work toward resolutions
  • Facilitate the administration and tracking of client data and perform periodic audits
  • Accurately log and classify issues to provide complete information for Engineering interventions, product improvements, reporting, and other needs
  • Analyse and remediate systems or network problems
  • Handle multiple projects and priorities and at times under time-sensitive circumstances
  • Proactively contribute to improvements in documentation and our product
  • Adhere to company policies and procedures for creating, updating and resolving tickets. Proactively monitor open tickets in Salesforce, contact customers and provide updates on a timely basis
  • Advise customers on how to best leverage the tool. Analyzing the client’s needs and determine the appropriate course of action.
  • Displays professionalism, quality service and a “can do” attitude to internal members/departments as well as external clients and vendors 

Skills required of the E-discovery Data Operations Specialist 

  • 4+ years of eDiscovery or digital forensics data processing experience with a strong understanding of the eDiscovery lifecycle and related data processing standards and concepts (data processing, data de-duplication, de-nisting, imaging, metadata extraction, load files, and data migration across eDiscovery platforms)
  • Technical troubleshooting skills to understand and address data file issues, identify and navigate network problems, and diagnose issues
  • Advanced skills in relational databases such as SQL or MS Access
  • Advanced skills with Excel (vlookups, macros, etc.). Experience using formulas in Excel to manipulate data
  • Knowledge of various data storage methodologies, data collections, data processing and methods of effective electronic production
  • Ability to accurately determine the client’s requirements and take ownership of client requests
  • Strong communication skills (written and verbal)
  • Attention to detail, strong organization, and client-service orientation skills
  • Bachelor’s Degree: in Technology, Business, Legal or related fields; or significant relevant experience

Preferred additional skills include

  • Knowledge of EDRM, including the ability to communicate effectively to both technical to non-technical audiences on the life-cycle of litigation information
  • Strong interest in technology with excellent problem-solving skills, with an initiative to research and craft creative technical solutions

Marketing Associate

Salary: Competitve

Our client, a large, successful legal technology company, are looking to recruit a Marketing Associate to join their busy London office.

The Marketing Associate will be crucial to the team with responsibility for performing the day-to-day management of a wide variety of marketing initiatives. The successful candidate will work collaboratively with other marketing team members.

Main Responsibilities:

  • Tracking project status across team members, updating project status systems and pulling reports.
  • Managing logistics, deadlines, details and deliverables of conferences and events, including speaking proposal submissions, managing attendance lists, researching sponsorship opportunities and requirements, as well as managing booth and collateral material details, etc. for conferences/tradeshows, industry events, speaking engagements, and the company hosted events
  • Tracking details for digital and print media buys, including due dates, specs, invoicing, submissions and deadlines.
  • Recommending placements based on editorial calendars.
  • Assisting in writing sales campaigns, copy for marketing materials, advertisements and other related materials.
  • Working with the creative team to project manage the development of a wide variety of sales and marketing materials, securing approvals from internal stakeholders, and ensuring deadlines are met
  • Working with thought leadership and the PR team to announce events, new materials and reprints both internally and externally through a variety of channels, including social media.
  • Helping the team ensure that brand guidelines are met and maintained in all internal and market-facing materials.
  • Updating the company website with event information, thought leadership materials, etc.
  • Managing contacts and marketing lists and pulling reports within CRM system (Salesforce)
  • Assisting in the tracking and analysis of marketing initiative metrics, preparing reports to sales and marketing teams.

Skills Required:

  • BA/BS degree is required.
  • Previous experience working in a consulting or B2B environment is preferred. 3+ years of marketing experience or relevant experience required.
  • Excellent Microsoft Office Suite skills is essential, particularly with Excel and PowerPoint
  • Preferable experience with WordPress, SharePoint and Salesforce
  • A self-starter who is highly motivated and detail-oriented
  • Exceptional project management skills with the ability to prioritize and juggle multiple projects/deadlines
  • Deadline-driven, able to project manage a task to completion
  • Holistic thinking about projects – think ahead, anticipate, plan
  • Strong organizational skills along with excellent oral and written communication ability.
  • Highly collaborative and will enjoy working with employees/clients at all levels.