Application Support Engineer

Salary £45,000

An exciting opportunity has arisen for an Application Support Engineer to join the busy Application Services team of an International eDiscovery provider.

The successful Application Support Engineer will support key eDiscovery systems including Brainspace, Relativity, Nuix, LAW, and a growing list of other internal applications.

You will be part of a global team of engineers working both independently and collaboratively to maintain and troubleshoot the business’s systems. You will work closely with Data Operations, Database Administration, Project Management, and IT Infrastructure teams on diverse and challenging issues.

Main Responsibilities 

  • Ensuring uptime, scalability, and performance of common eDiscovery applications like Nuix and Relativity, plus custom apps/workflows built on top of these platforms
  • Providing timely responses and resolutions to requesters within defined departmental SLAs
  • Assisting with monthly application testing outside of normal work hours
  • Performing data disposition using defined workflows to help clients remediate risk
  • Creating and maintaining a catalogue of documentation in both written and video formats
  • Learning functionality and troubleshooting methods for newly developed solutions
  • Developing and utilising your knowledge of PowerShell, T-SQL, JavaScript, etc. to troubleshoot existing issues and create custom solutions to unique problems
  • Developing familiarity and knowledge with the company systems through daily collaboration with a global team of support engineers and IT Infrastructure team members
  • Helping identify and analysing trends and creating reports for management team
  • Serving as an escalation point for front-line IT Support team

Requirements and Competencies

  • Bachelor degree or equivalent experience
  • 3 years of progressively responsible experience in related roles
  • 2+ years of Relativity experience, either in a front-end role (e.g. Data Processing, Hosting, Project Management) or back-end/infrastructure role
  • Familiarity with MS SQL Server and basic T-SQL commands
  • 2+ years experience working in a ticketing system or other defined ticketing workflow
  • 5+ years working in a Windows environment
  • Working knowledge of the EDRM
  • Relativity Certifications, specifically Relativity Certified Administrator (RCA) and Relativity Infrastructure Specialist are a plus
  • MS SQL Server certifications and/or experience writing advanced T-SQL queries are a plus
  • Brainspace Certifications and/or experience working in/administering a Linux environment are a plus
  • Experience working with/supporting other eDiscovery applications is a plus

eDisclosure Analyst

Salary: £25,000

Job Overview:

A prestigious law firm is seeking for an eDisclosure Analyst to become incorporated into their extensive team of experts. The eDisclosure Analyst will be expected to provide support to the Dispute Resolution Team. Supporting the case teams and eDisclosure Coordinators with projects hosted on DocuMatrix, Axcelerate and Relativity.

Responsibilities:

  • Data Management, data extraction, delivery of data.
  • Take charge of Project Management ensuring internal clients expectations are met.
  • Export documents from document review platforms such as DocuMatrix, Axcelerate and Relativity.
  • Advanced skills in Microsoft Office, particularly Excel.
  • In-depth knowledge of DocuMatrix to assist with building and executing searches, creating coding forms, and set up workflows.
  • Encrypt and burn data to media such as CDs, DVDs, and portable drives.
  • Ensure all data is scanned for viruses.
  • Create training guide manuals.
  • Test software and present challenges, issues, and technical solutions to senior team members.
  • Report to Dispute Resolution team, attend meetings and provide technical support when necessary.

Requirements:

  • University Law degree is highly preferred.
  • Previous experience creating exports and productions using DocuMatrix, Axcelerate, or Relativity.
  • Experience of FTP software and data transfers and downloads.
  • Experience using Excel to a professional standard.
  • Ability to encrypt and decrypt data using WinZip or relevant software.
  • Full working knowledge of the EDRM.
  • Excellent time management skills to ensure all deadlines are met.
  • Demonstrate good attention to detail.