Director of Project Management, eDiscovery

  • Permanent
  • London

Salary – £100,000

A successful multinational legal consulting and services company are looking to recruit an experienced Director of Project Management, eDiscovery to join their London office.

You will join the global Project Management team who are tasked with exceeding client expectations and ensuring that the business provide the best technical and user experience, wherever their location. As part of this service the business offers a follow-the-sun practice, that also needs to cater for regional restrictions and practices.

As Director of Project Management in the UK you will be responsible for high level management, delegation, and execution of daily eDiscovery project tasks. In addition, the role is tasked with developing strategic initiatives critical to the ongoing development and improvement of the Project Management team.  You will also be responsible for the oversight and leadership of multiple project teams and tasked with developing client relationships and provide support where needed.

Main Responsibilities:

Team Leadership

  • Lead by example and with humility
  • Communicate the company ethos, values and objectives to the team and across all departments as needed
  • Provide leadership and oversight of multiple project teams, including managing team utilization, training needs and serving as a primary point of escalation.
  • Act as an initial point of escalation
  • Assigning incoming projects to Project Managers
  • Work with Senior Project Managers to:

–              Ensure the appropriate staff are allocated for projects across regions,

–              Manage client facing issues, and escalate to leadership, if necessary

  • Responsible for providing performance reviews to direct reports
  • Working with other managers to identify and communicate team objectives

Management of Projects

  • Creating and maintaining the project schedule, which defines activities, sequence, dependencies, work effort, duration and associated resource requirements
  • Defining, negotiating, communicating, implementing and monitoring quality standards on all project deliverables
  • Delivering on team and individual project SLAs
  • Planning and managing external and internal project communications (with client and internal team), ensuring effective exchange of project information and deliverables
  • Forecasting, tracking and managing project budgets and invoices
  • Generating and distributing reporting metrics for processed requests and KPI’s on a regular basis
  • Collaborating with colleagues and being an internal leader with respect to junior team members

Subject Matter Expert

  • Support your team
  • Use PM and external collaboration and knowledge to create, document, and deliver internal education and process improvement initiatives
  • Considered both internally and externally as the expert on certain broad initiatives related to PM execution

Sales Support

  • Knowledgeable about and able to speak competently to all of the business’s service offerings
  • Developing strategic external relationships through participation/presentation at industry events, publication of articles, membership in relevant thought leadership groups, and similar activities
  • Participating/conducting business development activities with existing and new clients such as participating in sales presentations, building personal relationships with potential buyers
  • Serving as a point for client contact on incoming projects and industry inquiries as necessary
  • Assisting with drafting customized protocols and other non-standard operating procedures for MSA clients or clients with ongoing and continuous projects

Skills Required: 

  • Bachelor’s degree required or minimum 5 years in the litigation support / legal industry
  • A minimum of 5 years of progressively responsible experience in related roles within the e-discovery industry; 3 years’ experience as an eDiscovery based Project Manager and 2 years’ experience as a People Manager
  • Willing to travel both internationally and domestically
  • Demonstrated experience managing multiple, concurrent projects involving cross-functional teams within budgetary and schedule constraints
  • Demonstrated ability to manage client expectations and maintain client satisfaction
  • Proactive approach to problem-solving and the ability to anticipate client needs
  • Ability to confront unexpected problems quickly and effectively
  • Strong teamwork, communication (written and oral), client management, and interpersonal skills
  • Demonstrated ability to manage project teams, including teams of supporting project managers

Tagged as: e-Discovery, eDiscovery Jobs, Project Management, Project Manager

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