eDiscovery Data Operations Specialist

Salary: £55,000

Our client, a recognized leader in legal technology are recruiting an eDiscovery Data Operations Specialist to work in their London Office.  

The Role of the eDiscovery Data Operations Specialist

We are seeking a customer-focused individual with strong ediscovery data processing skills to join the growing Services team. In this role, you will consult with customers to prepare data for legal review, provide assistance to end-users throughout the legal discovery process, troubleshoot technical issues, and guide customers to use the company’s platform optimally. You will also provide critical technical input to the Engineering team to diagnose and address platform issues and prioritize enhancements to the product.

Key responsibilities for this role: 

  • Coordinate the processing, loading and exporting of data to and from our platform
  • Troubleshoot any issues encountered
  • Work with eDiscovery vendors for data collection and data processing; particularly the ability to review work performed, identify problems and work toward resolutions
  • Facilitate the administration and tracking of client data and perform periodic audits
  • Accurately log and classify issues to provide complete information for Engineering interventions, product improvements, reporting, and other needs
  • Analyse and remediate systems or network problems
  • Handle multiple projects and priorities and at times under time-sensitive circumstances
  • Proactively contribute to improvements in documentation and our product
  • Adhere to company policies and procedures for creating, updating and resolving tickets. Proactively monitor open tickets in Salesforce, contact customers and provide updates on a timely basis
  • Advise customers on how to best leverage the tool. Analyzing the client’s needs and determine the appropriate course of action.
  • Displays professionalism, quality service and a “can do” attitude to internal members/departments as well as external clients and vendors 

Skills required of the E-discovery Data Operations Specialist 

  • 4+ years of eDiscovery or digital forensics data processing experience with a strong understanding of the eDiscovery lifecycle and related data processing standards and concepts (data processing, data de-duplication, de-nisting, imaging, metadata extraction, load files, and data migration across eDiscovery platforms)
  • Technical troubleshooting skills to understand and address data file issues, identify and navigate network problems, and diagnose issues
  • Advanced skills in relational databases such as SQL or MS Access
  • Advanced skills with Excel (vlookups, macros, etc.). Experience using formulas in Excel to manipulate data
  • Knowledge of various data storage methodologies, data collections, data processing and methods of effective electronic production
  • Ability to accurately determine the client’s requirements and take ownership of client requests
  • Strong communication skills (written and verbal)
  • Attention to detail, strong organization, and client-service orientation skills
  • Bachelor’s Degree: in Technology, Business, Legal or related fields; or significant relevant experience

Preferred additional skills include

  • Knowledge of EDRM, including the ability to communicate effectively to both technical to non-technical audiences on the life-cycle of litigation information
  • Strong interest in technology with excellent problem-solving skills, with an initiative to research and craft creative technical solutions

Tagged as: Digital Forensics, e-Discovery, eDiscovery Jobs, Legal Services, Legal Tech

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