Get in Touch With Us
This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with, and what we can't. If your question is really about a bookmaker's account, a withdrawal or a complaint, the quickest route is usually the operator or an official body, and we've set out who to approach below.
What we can and can't help with
We publish research-based guides and reviews. We are not a bookmaker, we don't hold customer accounts, and we can't see or change anything on a betting account. That shapes what a message to us can achieve.
| Your question | Best place to take it |
|---|---|
| A fact on our site looks wrong or out of date | Contact us. We will check it against the operator's published terms. |
| A bonus, free bet or wagering rule has changed | Contact us so we can review the page, and check the operator's current terms yourself first. |
| Suggestion for a guide or comparison | Contact us. |
| Business or editorial enquiry | Contact us with a short outline of your proposal. |
| Delayed withdrawal, closed account, voided bet | The operator's customer support and complaints procedure first. |
| Gambling is causing you harm | GamCare, or your GP. See the support section below. |
How to reach the editorial team
Use the contact details or form shown on this page's site navigation and footer. We don't publish an address in this copy, so please rely on those official channels rather than any other address claiming to be us.
To help us reply properly, include:
- The page you're writing about, and the section or sentence concerned.
- What you think is wrong, and any source you have, such as a screenshot of the operator's terms with the date.
- Whether you're happy for us to reply by email.
Please never send passwords, full card numbers or identity documents. We will never need them.
Corrections and out-of-date terms
Bonus terms change often. Welcome offers, minimum deposits, qualifying odds, expiry dates and cashout caps are set by each operator and can be altered without notice. Our pages reflect the information we reviewed as at the fact-check date shown, and the offer on a bookmaker's own site is what actually applies to you.
If you spot a mismatch, tell us. We separate three things when we update: what the operator advertises, what we have been able to verify, and what remains unclear. If we can't confirm a point, we say so rather than guess.
Complaints about a betting site
We can't resolve disputes with bookmakers, and we can't promise any outcome on a withdrawal or bonus claim. A sensible order of steps is:
- Gather your account details, transaction dates, screenshots and the terms you relied on.
- Contact the operator's customer support and ask for its formal complaints procedure.
- Keep written records of every reply.
- If the issue isn't resolved, check which regulator or dispute body the operator names in its terms. Operators licensed by the UK Gambling Commission must offer access to an approved alternative dispute resolution service. Sites holding only an overseas licence may offer different, and often weaker, routes, which is worth knowing before you deposit.
Our guide to trusted non GamStop casinos explains more about licensing and what protections vary by operator.
Support if gambling is a problem
If betting is affecting your finances, mood or relationships, free and confidential help is available in Great Britain. GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat. You can also speak to your GP.
- GAMSTOP is the free national self-exclusion scheme for UK-licensed operators. Sites not on GamStop don't take part, so signing up there doesn't block them.
- Operator tools such as deposit limits, loss limits, time-outs and self-exclusion are worth setting up on any account.
- Blocking software can restrict gambling sites on your devices.
Gambling is not a way to make money or fix financial trouble. You must be 18 or over to bet, and you should never stake more than you can afford to lose.
Commercial relationships and independence
We may earn a commission if you sign up to a bookmaker through links on this site. Commission doesn't decide rankings or editorial ratings, and a message from a brand or partner won't change how we assess an operator. If you contact us about an operator, we will treat it as feedback to verify, not as an instruction.
What to expect after you write
A member of the team reads every message. We don't guarantee a reply time, and we may not respond to enquiries we can't help with, such as account disputes, but we will point you to the right body where we can. Thank you for helping keep our guides accurate.